Return Policy

CASA ADORN wants you to be 100% happy with your purchase experience. Casa Adorn is committed to providing the highest level of customer service. To ensure each customer is completely happy, we guarantee all Casa Adorn products are free of manufacturer defects and to perform to the highest quality standards & provide the best quality service.

If you are not completely satisfied with your purchase, you may return or exchange any item from us. Your order can be returned for a full refund product price.

If you are not completely satisfied with your purchase, you may return or exchange any item from us. Your order can be returned for a full refund product price.

Return & Exchange:

You can apply for a return or item exchange within 7 days of the item’s arrival.

  • Customers can cancel their order before the item is shipped for delivery. After the item has been shipped, the shipping amount can’t be refunded. You can demand a refund of the product amount only or item exchange without shipping amount as per the Policy.
  • In case of a refund: Only product amount excluding shipping will be refunded within 7days of returned product arrival at our CASA ADORN office, Pune.

Return & Exchange may not be accepted in the following circumstances:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: sales@casaadorn.com

Gifts

  • If the item has been damaged/made defective by the customer. (except for the package of clothing being opened to check the item)
  • The item’s value has decreased remarkably due to the customer’s usage/consumption. (ex: Breaking the seal of the product)
  • If Product value has decreased remarkably due to its time-sensitive nature and it cannot be re-sold.
  • Unrecoverable liability has been made to the seller due to customization or unique production of items.
  • To apply for a return or exchange, you will bear the cost for the shipping and delivery cost for the round trips. Unless the seller is responsible for the item discrepancy or defect.

How to return my items? Easy! Follow the steps below

Send us an email: info@casaadorn.com

Dispatch the Package off with the appropriate Shipping Provider and We’ll Process your Refund Within 7days of returned product arrival.

We want to make it right for you, as quickly and easily as possible.

Contact a customer care team member on the below email,

Attn: returns

CASA ADORN PVT.LTD

Sr/no: 492/2, Shop no. 1-4,

Near Lake Lehar, Opp. to Forest Trails,Pune, Maharashtra-412115, India

Email: sales@casaadorn.com

Contact : +91901105821, +917028312925

Thank you!

Casa Adorn Team

We will continue to honor our original vision: To provide premium quality innovative & technically useful products.

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